We believe group insurance should be easy
We provide market leading solutions to simplify corporate insurance.
Our mission
We strive to be the leading provider of third-party administration services for the financial services industry. We will achieve our vision through our people and our technologies. We believe that investing in our human capital and cutting-edge technology is essential to ensuring we continue to deliver tailored commercial solutions that make group insurance easier for our clients and partners.
The AGI difference
Leveraging AGI’s superior service model delivers benefits to all parties. We are passionate about group insurance and committed to ensuring that everybody wins: insurers, advisers/brokers, employers, superannuation fund trustees and members of group insurance policies. We provide access to tailored insurance products not available anywhere else in the market, along with fast and efficient customer service from experts with a wealth of knowledge and experience in every stage of the life of a group insurance policy. At the same time, life insurers and superannuation fund providers can outsource complex group insurance administration requirements, reducing cost and operational risks. This means that all parties can focus on growing their businesses and strengthening existing client relationships.
Why partner with AGI?
Get in touch to find out more about our customised administration solutions.
Tailored group insurance
At AGI, we develop bespoke systems customised to the administration needs of our clients.
We manage a range of white labelled group life and salary continuance products, underwritten by our strategic partners. With these products, AGI is the exclusive third-party administrator, acting on behalf of the insurers. We have delegated authority to quote and bind cover, as well as manage the ongoing administration for insurers. For more information on these products, contact us.
Online systems with easy integration
Our systems are fully online, with user-friendly portals for brokers and insurers. At the same time, our strategic partners can integrate to our platform, allowing data feeds via an open API.
Reliable and secure
Our partners benefit from our ISO/IEC 27001:2013 certification - the international standard recognised for managing risks to the security of client data. This means all our clients have peace of mind that their clients’ sensitive information is safeguarded by the highest levels of data security and integrity.
We have been working with Daniel and the AGI team for several years and throughout this period have received nothing short of outstanding service. The team are always responsive in meeting every request and constantly exceeding our expectations.
Over the years AGI have proven to be a reliable and trusted partner to the Steadfast Life group insurance offering. Their group plan administration is faultless and their service offering has always been market leading, responsive and efficient.
AGI is our preferred administrator in the Group risk marketplace. We have always found them to be efficient, diligent and above all accurate in their administrative duties. We trust their processes and people.
AGI is a key business partner and they certainly assist us in meeting our service standards, winning new business and growing our client base through their market leading ongoing service, and administrative support.
AGI is an integral partner in our business and works with us to ensure our service offering to clients is market leading, efficient, accurate and timely. In addition, they are progressive in their thinking and provide genuine thought leadership.
AGI’s superior back office administration system allows us to have our client’s policies implemented and reviewed efficiently and accurately. This means the team at Certe can spend more time adding value to our corporate clients through member education, personal advice and claims management.
Dan Ebzery and the AGI team are up there amongst some of the best.
They are a pleasure to deal with as they understand the requirements of the market and will mould and adapt to help as and when required.
Partners
About AIA:
AIA Australia is a leading life insurance specialist with over 49 years’ experience. With a unique customer value proposition focused on life, health and wellbeing, our purpose is to make a difference in people’s lives. AIA Australia is one of Australia’s largest insurers protecting and enhancing the lives of almost 4 million Australians.
AIA Australia understands that the need of every client is different. That’s why AIA Australia offers a flexible approach to life insurance. We can combine different types of cover within a single policy, tailoring specific solutions to deliver the most effective level of protection for our clients’ needs. Our fresh and intelligent approach adds value, efficiency and a competitive advantage to our clients’ business.
We have been in partnership with AGI for over 10 years and throughout our time working together they have always been efficient, responsive, accurate and above all, happy to help achieve the best outcome for clients and partners. They are extremely passionate about the work they do for us and that shines through.
About MetLife:
MetLife is the third largest provider of life insurance in Australia, partnering with employers, super funds and financial advisers to help over 1.8 million Australians protect the lifestyle they love – and providing help when they need it most. Backed by over 150 years of history and a strong global presence, we have the scale and experience to be a valued and trusted partner in business. MetLife protects customers in over 40 countries worldwide, and leads the market in corporate insurance solutions in the US, Latin America, Asia, Europe and the Middle East. MetLife Australia was awarded the Life Insurer of the Year at the ANZIIF Australian Insurance Industry Awards 2021. MetLife previously won the Life Insurer of the Year Award in 2019.
Over the past few years, MetLife and AGI have forged a strong partnership with solid experience in delivering a range of unique and tailored group insurance facilities. Together, our partnership makes group insurance easy and efficient for brokers and their clients in the Corporate market.
Introducing MetLife 360Health Virtual Care
In 2020, MetLife launched 360Health, an end-to-end health program that offers services to support people through different phases of their health journey. This may include anything from providing preventative information, understanding the early signs of a condition, through to supporting them when they're unwell and, where possible, facilitating their return to health. It is available to all MetLife customers and was developed to defend Australians against serious illness, so they can live healthier for longer.
What services are available?
There are five key areas of services to support people's health needs:
- Prevention – MetLife offer health toolkits and resources that help people look after their health and will hopefully help prevent conditions from developing or worsening. Customers are directed towards screening services and provide advice on staying well through diet and exercise.
- Early detection – MetLife provide health risk assessments to look for early signs and symptoms and provide guidance that can help prevent that condition becoming more serious.
- Return to health – If someone becomes unwell, 360Health provides services to maximise the chances of a return to health. A team of recovery specialists develops a return-to-health strategy that may also include relevant community, online and rehabilitation services.
- Ongoing care – When someone is critically ill and unlikely to improve, the program connects them with tailored community support and services. This includes partnering with cancer organisations to support someone through end of life. Customers are also linked to community services such as Men's Shed for customers experiencing depression and isolation.
- Financial support – This isn't about paying a claim. That's already happening. It's about providing financial support for other services. MetLife might offer counselling for a beneficiary when someone has passed away, for example.
MetLife also offers 360Health Virtual Care as part of its 360Health program. Virtual Care provides customers with access to expert health care advice at no additional cost from the comfort of home and offers confidential support in the following key areas:
- Medical – Request an in-depth second medical opinion from an expert specialist or submit general questions online to a General Practitioner (GP) or Paediatrician.
- Mental Health - Book an in-depth mental health review or submit general questions online.
- Nutrition – Book a nutrition consultation
For more information, visit MetLife 360
Our technologies
Digital insurance platforms
AGI have developed a range of unique insurance administration platforms that provide our clients with fast, efficient and accurate processing of sensitive data. These online solutions are flexible, scalable and secure; supported by AGI’s growing team of expert analysts and IT specialists.
Our systems comply with the highest industry standards, with current ISO/IEC 27001:2013 certification, the international standard outlining best practices for information security management.
